Terms & conditions.
These terms describe how OneTek Pro presents and agrees consulting, training and configuration services.
1. About OneTek Pro
OneTek Pro is a brand under Berkshire Consulting FZCO, Dubai Silicon Oasis, Building A2, Unit 101, Dubai, United Arab Emirates. Contact support@onetek.pro for service questions.
2. Services and scope
Website descriptions summarize possible services. The precise scope, deliverables, timing, participant numbers, platform access and responsibilities are confirmed in a written proposal or order confirmation before work begins.
3. Prices and payment
The service shop displays regional test prices in AED, USD or EUR, rather than a live currency conversion. Stripe Checkout currently runs in test mode and does not make a real charge. Before live payments are enabled, final prices, any applicable taxes and service scope will be confirmed on this site.
4. Orders and scheduling
Adding a service to the cart does not create a purchase. A test order is recorded when a Stripe test payment completes. OneTek will then contact you to arrange scheduling and confirm delivery details.
5. Customer responsibilities
Customers should provide timely information, suitable access and a point of contact for the agreed work. Customers remain responsible for their own data, approvals and decisions based on consulting or AI-assisted outputs.
6. Third-party platforms
Services may involve tools such as GPT, Claude, Codex, Cursor or Grok Bot. Use of third-party platforms is subject to their own terms and availability. OneTek does not claim endorsement by those providers.
7. Cancellations and refunds
The Refund policy forms part of these terms. No discretionary refund is offered after a confirmed purchase, subject to rights and remedies required by applicable law.
8. Questions and disputes
Contact support@onetek.pro so we can investigate and try to resolve an issue promptly. Nothing in these terms limits rights that cannot lawfully be excluded under applicable consumer protection law.