Refund policy.
Our service purchases are intended to be final, with statutory consumer remedies preserved.
1. No discretionary refunds after purchase
Once a service purchase is confirmed and paid, OneTek Pro does not offer a voluntary refund simply because a customer changes their mind or no longer wishes to use the service.
2. Rights required by law
This policy does not remove any right or remedy that applicable law requires. Where a service is not delivered, is materially deficient or is otherwise subject to a legally required remedy, we will assess the case and provide the remedy required by law, which may include re-performance, a partial refund or a full refund.
3. Test checkout
The current website uses Stripe test mode, so test payments do not make a real charge. Final live pricing and applicable terms will be confirmed before live checkout is enabled.
4. How to raise an issue
Email support@onetek.pro with your name, order details, service date and a description of the issue. We will review it and respond as promptly as reasonably possible.
5. Approved refunds
If a refund is due, the method and timing will be confirmed with the customer and handled through the original payment route where practical. This policy was last updated on 27 October 2026.